Privacy Policy
Last updated: February 2026
1. Introduction
Advisync AI Solutions ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
2. Information We Collect
We may collect information about you in various ways:
- Personal Data: Name, email address, phone number, business name when you contact us or sign up for our services.
- Call Data: When using our AI voice agent services, call recordings, transcripts, and metadata may be collected to provide and improve services.
- Usage Data: Information about how you use our website and services.
- Technical Data: IP address, browser type, device information.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Improve, personalise, and expand our services
- Communicate with you about updates, support, and marketing
- Process transactions and send related information
- Comply with legal obligations
4. Data Sharing
We do not sell your personal information. We may share data with:
- Service providers who assist in delivering our services (e.g., cloud hosting, payment processing)
- Legal authorities when required by law
- Business partners with your consent
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
6. Your Rights
Under Australian Privacy Principles, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
7. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: info@advisync.com.au
Phone: 0432 405 388
Address: Melbourne, Victoria, Australia